New Delhi, Delhi, 28th of December, 2024 : On the invitation of Chief Commissioner, Right to Services Commission of Haryana, Department of Administrative Reforms Personnel Grievances, Government of India delegation led by V Srinivas Secretary visited the Right to Services Commission, Haryana on 27.12.2024. The delegation visited Haryana Shehri Vikas Pradhikaran, Haryana Discoms, and the Haryana Govt’s Antoyadasaral call centre monitored by the Commission. The delegation observed the seamless service delivery processes and attended a session of citizen interactions via video conferencing, highlighting the Commission’s focus on real-time grievance resolution in collaboration with senior officials.
The Right to Services Commission has transformed the modalities of improving service delivery in the State. 422 notified services are being provided in a time bound manner. Every office has a notice board of the timelines of service delivery, end to end digitization of the process was undertaken from call centre to the Antyodaya Saral portal to the field offices. An innovative method of auto-appeal process was introduced and rigorously monitored which enabled the transformation. Secretary DARPG complimented and appreciated the Chief Commissioner Right to Services Commission of Haryana for successful implementation of auto appeal system that enabled timely redressal of service delivery application.
The DARPG delegation called-on the Chief Minister, Haryana and briefed him on the DARPG initiatives of Special Campaign 4.0, e- Office, CPGRAMS and various aspects of Governance.
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