TRAI Organises Consumer Outreach Programme In Sepahijala To Raise Awareness On Telecom Services, Grievance Redressal And Cyber Fraud Prevention.

Sepahijala, Tripura, 31st of October, 2026 : One of the important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Towards this objective, TRAI organizes Consumer Outreach Programmes (COP), workshops on capacity building of consumer organisations and seminars etc. on issues of consumer interests and protection. In this series, TRAI (Regional Office- Kolkata) today 30.10.2026 (Friday) organised a COP at DPRC Hall, Bishramganj, Sepahijala, Tripura to apprise the public about various initiatives taken by TRAI to safeguard consumer interests. Besides the distinguished guests, all Telecom Service Providers, many members of the Self-Help Groups working under the aegis of Tripura Rural Livelihood Mission (TRLM) participated in the programme. Sri Subhash Dutta, ADM, Sepahijala, and Sri D. Kudurasu, Addl. SP, Sepahijala graced the occasion as the Special Guests of the event. Sri Bijoy Debbarma, SP, Sepahijala was the Guest of Honor of the event. The Chief Guest of the event was Dr. Siddharth Shiv Jaiswal, DM, Sepahijala. Shri Aman Poddar, Manager, RBI was the guest speaker on the subject of cyber financial fraud.

While welcoming the participants, Sh. Ashim Dutta, Advisor, TRAI RO Kolkata, apprised them about the legislative framework under which telecom service is provided in India, the roles and responsibilities of TRAI and the very purpose of this program. The theme of the program, namely, Consumer Grievance Redressal in Telecom and Broadcasting was briefly explained.

During the programme, through a detailed presentation (by Sh. Ashim Dutta, Joint Advisor, TRAI and Dr. Ayan Paul, Sr. Research Officer, TRAI), participants were educated about the provisions of different consumer centric regulations, directions and orders relating to Unsolicited Commercial Communications (UCC), Complaint Redressal Mechanism, Quality of Service etc. Participants were also informed about the benefits of various Mobile apps (TRAI MySpeed app, TRAI DND 3.0 app etc.). Participants were also briefed on various recommendations made by TRAI to facilitate growth of telecommunication and about TRAI’s new regulations/ Directions on UCC and how they should be extra careful about different telecom fraud like tower fraud, fraudulent message/calls etc. Other initiatives of TRAI in respect of broadcasting sector were also apprised.

A presentation on financial cyber frauds and preventive measures was given by Sri Aman Poddar, Manager, RBI, Agartala, highlighting the do’s and dont’s on the part of the citizens to safeguard themselves from falling prey to cybercrime (financial) related traps.

The Vote of thanks at the end was presented by Sh Ashim Dutta, Joint Advisor, TRAI RO Kolkata.